FirstBank has announced its plan to transition to a new cloud-based procurement and financial platform as part of a broader strategy to enhance operational efficiency and customer service.
The move is scheduled to begin on Saturday, October 26, and is expected to result in temporary service disruptions.
In a notice released on Wednesday, the tier-one lender, which serves over 42 million customers, explained that the upgrade aligns with the bank’s ongoing investments to improve its systems and service delivery.
The notice stated, “As part of the bank’s continuous investments to improve operational efficiencies and service experience, we will be transitioning from our current procurement and financial platforms to a new cloud-based platform that provides additional capabilities and benefits.”
The transition period, referred to as the “cut-over period,” will last from October 26 to Sunday, November 3, with the new cloud-based solution set to go live on Monday, November 4. During this time, the bank noted that some activities and transactions will be temporarily suspended to facilitate a smooth migration process and ensure the integrity of data and services.
The announcement comes amid a wave of upgrades in the Nigerian banking sector, with several major banks, including Zenith Bank and Guaranty Trust Bank, switching their core banking systems since September.
As part of the transition, FirstBank disclosed that vendors would not be able to submit invoices via the current Electronic Business Suite during the migration period. The bank urged vendors to submit any pending invoices for received purchase orders by Friday, October 25, to avoid delays in payments.
Additionally, FirstBank’s existing supplier portal will be decommissioned as of November 4, and the bank plans to introduce a new Supplier Portal. More details on this new platform, along with a job card, will be provided before the system goes live on November 4.
The bank urged all stakeholders to take proactive steps to avoid business disruptions during this critical period. It promised to share further details on onboarding, training, and user guides by the end of the week to ensure a seamless transition for all users.
This strategic upgrade is part of FirstBank’s broader effort to keep up with digital transformation trends and provide better services in an increasingly competitive financial landscape.
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