First Bank clarifies report on system upgrade

The management of First Bank of Nigeria (FBN) has refuted reports of an ongoing system upgrade, clarifying that the information circulating in the media was misinterpreted.

In a statement issued by Folake Ani-Mumuney, Group Head of Marketing & Corporate Communications at FirstBank, the bank explained that the message in question was directed solely at its vendors and pertained to a shift in supplier management systems.

The statement read, “We wish to address a misleading report circulating in the media regarding a system upgrade at FirstBank.

The message, which was incorrectly interpreted and reported, was sent to our vendors only. It was focused on transitioning from our current I-Supplier Platform to a new Cloud-based Supplier Platform—an advanced platform designed to provide enhanced capabilities and benefits for our vendors.”

FirstBank emphasized that no customer-facing systems are being upgraded and reassured its customers that all banking services remain fully operational.

“We are not experiencing any disruption to our services, and our banking systems, customer transactions, and channels are not affected by the new supplier platform,” Ani-Mumuney added. “Rest assured, our commitment to seamless service delivery remains unwavering as you continue to enjoy uninterrupted access to our services.”

With over 130 years of operations, FirstBank has maintained its reputation for solid relationships, good corporate governance, and strong liquidity. The bank has also made remarkable strides in promoting digital payments in Nigeria, issuing over 13 million cards to customers, making it the first bank in the country to achieve this milestone.

Moreover, the bank has continued its investment in technology and innovation, focusing on transforming the financial landscape. FirstBank’s push for cashless transactions is evident, with nearly 23 million active customers leveraging digital channels, including its popular USSD Quick Banking service via *894#.

FirstBank reiterated its commitment to delivering reliable and cutting-edge banking solutions to its customers without disruptions, as it continues to invest in modern technologies to enhance its services.